Personal Identification Information
We want to assure you that we understand and value your privacy. Therefore, we might gather personal identification details in several ways. This includes when you check out our website, create an account, make a purchase, sign up for our newsletter, participate in a survey, complete a form, or interact with any activities, services, features, or resources we provide on our Site.
You have the option to explore our Site without revealing any personal information. We will only collect your personal identification information if you willingly share it with us. You can decline to provide personally identifiable details, except where doing so may restrict access to certain Site-related activities.
Type of Information Collected
The information we gather about you varies based on your interaction with us. If you visit our website, we may collect certain non-personally identifiable information such as your IP address, device type, pages viewed, date of visit, and more.
This data helps us enhance the quality, services, and relevance of our website for visitors, troubleshoot server issues, and manage the site's operation effectively.
If you reach our site by clicking through from a website run by one of our partners and have signed up with them, that partner may share information with us. We recommend reviewing the privacy policy of the site you came from.
Making a Booking
When reserving any travel or tour package through our services, we may request the following information:
- Name
- Home and billing address
- Telephone number
- Email address
- Payment details
- Birth date
- Passport information
We require this information in order to organize the necessary travel arrangements and other services that you have requested.
Create an account: When you sign up for an account with us, you will be asked to provide registration information.
Contact by phone: When contacting us via telephone, please be aware that we may monitor and/or record the conversation for training and customer service purposes.
Photo and Video: During your tour or branded trip with us, it is possible that a photo or video may be captured by the Find My Holidays team, an employee, a partner, or another passenger. If you do not want to be photographed or included in videos, please inform your tour group leader or the photographer. Photos taken by Find My Holidays Group staff will not be used for marketing purposes without your consent. We cannot be held responsible for passengers who may capture your image or record you without our knowledge.
Your interaction with us: When you engage in a survey, sign up for our newsletter or marketing updates, interact with us on social media, or attend an event we organize, we may gather your name, relevant contact details, and additional personal information you provide.
How We Use Your Personal Information
We handle your personal information transparently and responsibly to provide you with a secure and personalized experience. We may use it:
- To send you email, marketing messages, and useful information.
- To make sure your bookings are taken care of.
- To confirm arrangements for tour packages, hotel bookings, and transportation.
- To analyze and keep track of customer demographic information.
- To personalize the content on our website to better suit your interests.
- To tailor email marketing messages to match your interests more effectively.
We value your privacy and believe in the responsible use of your personal information. We are committed to maintaining the confidentiality and security of your data.
When Information May Be Used or Disclosed
We reserve the right to utilize or divulge Personal Information as necessary or appropriate in the following circumstances:
- In accordance with applicable laws, including laws that may exist outside of your country of residence.
- To comply with legal proceedings.
- To address requests made by public or government authorities, including those outside your country of residence.
- To enforce our terms and conditions.
- To safeguard the functioning of our operations or those of affiliated entities.
- To protect our rights, privacy, safety, or property, as well as those of our affiliates, you, or others.
- To enable us to pursue available remedies or minimize damages that we may sustain.
Even if you unsubscribe from promotional emails, we may still send emails related to your bookings and administrative updates such as changes to our terms, conditions, and policies.
Sharing Personal Data with Regulatory Authorities
In order to facilitate your travel, it may be necessary, in accordance with regulations set by government authorities at your point(s) of departure and/or destination, to provide and process personal information for purposes such as immigration, border control, security, anti-terrorism measures, or other relevant reasons.
We may disclose the minimal amount of personal data required to governmental authorities if mandated by law or if authorized to do so.
How Long We Keep Your Information
Our company will retain your personal information for the duration necessary to fulfill the services you have requested, address disputes, adhere to legal requirements, or maintain an active account.
We commit to preserving personal data for the duration required to fulfill the purposes outlined in this Privacy Policy and comply with legal and regulatory obligations. Upon reaching the applicable timeframe, we will ensure secure deletion. Where data is required beyond this timeframe for analytical, historical, or other valid business reasons, we will take steps to anonymize it.
We do not and will never distribute your personal information.
Your Information Rights
You are entitled to request a copy of the personal data we possess about you. While you should be able to access online the personal data linked to your account or booking, you may also contact us in writing to obtain a copy of other personal data we have on file for you.
Please provide any necessary information for us to accurately identify and retrieve your personal data. We strive to offer data access at no cost, but reserve the right to charge a reasonable fee for additional copies based on administrative expenses.
If information we hold is incorrect, please inform us. We will promptly update or delete your data unless retention is necessary for legitimate business or legal reasons.
Requests for correction, deletion, or objection to processing may be made by emailing contact@findmyholiday.in.
We will strive to accommodate requests whenever possible. There may be situations where we are unable to fulfill a request or where doing so may result in consequences. In such cases, we will communicate potential outcomes or provide written explanations for refusals.
Social Network / Community
Find My Holidays encourages meaningful interactions through its community spaces. When using social or community features, please stay safe and use care when sharing personal information. Details you provide may be visible, collected, or used by others on the platform.
We encourage all users to protect their personal information and engage responsibly within community spaces.
How We Protect Your Personal Information
At Find My Holidays, we take precautions to keep your personal information safe and secure. We have implemented administrative, technical, and physical measures to guard against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
To make a booking from the Find My Holidays website, you need an SSL-enabled browser such as Firefox, Internet Explorer, Safari, or Google Chrome. Browser encryption technology adds an additional layer of security while personal information travels online.
Our online services cannot promise complete security, but we are dedicated to implementing appropriate technical and organizational measures to safeguard information.
For information about how a payment processor safeguards data, customers should also review the processor's own Privacy Policy and Terms & Conditions.
Minors
Individuals under the age of 18 are not permitted to register for, utilize, or purchase the products and services offered on this website.
We do not intentionally gather or request personal information from minors. For questions regarding this Privacy Policy, please contact us at contact@findmyholiday.in.
Marketing Emails
You will be informed of special offers or promotions, including our newsletter, where you indicate your preference to receive marketing information.
Recipients have the option to unsubscribe at any time by clicking the unsubscribe link in the footer of the marketing email.
Privacy Policy Changes
Find My Holidays reserves the right to modify its Privacy Policy as necessary and at its discretion. To stay informed about updates, we recommend that visitors regularly review this page.
As a Find My Holidays account holder, you may also receive alerts regarding changes. By continuing to use this site following any alterations to this Privacy Policy, you signify your acceptance of such modifications.
Contact Us
For inquiries, feedback, to correct or update Personal Information, or if you have questions about Find My Holidays's Privacy Policy, please contact our Privacy Officer.